Network Maintenance and Outages
Service Outage
Status: Investigating
Started: September 22, 2026 at 9:48 AM
Last Updated: September 22, 2026 at 11:00 AM
We are currently aware of a service outage affecting voice customers in Lovington. Our team is investigating the issue and working to restore service as quickly as possible.
What We Know
- Affected Community: Lovington
- Impacted Service: Voice
- Start Time: 9:48 AM
- Estimated Restoration: TBD
- Cause: Cut Fiber
Updates
9:48 AM — Technicians discovered that inbound and outbound calls are not completing.
3:00 PM — One of our network providers is experiencing a fiber cut that is impacting voice service. Repair crews have been dispatched, and service will be restored as soon as repairs are completed. We are monitoring the situation and will provide updates as more information becomes available.
6:23 AM — Repairs have been completed and voice services have been restored.
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Planned Maintenance — Equipment/Network Maintenance
Starting: September 22, 2026 at 12:00 AM
Expected End: September 22, 2026 at 6:00 AM
Scheduled maintenance may temporarily interrupt services for all Shawnee Internet customers. This maintenance is being conducted by one of our network providers, and our team will be monitoring the work to help ensure service is restored as quickly as possible.
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Service Outage
Status: Repair in Progress
Started: September 9, 2026 at 7:30 AM
Last Updated: September 10, 2026 at 8:30 AM
We are currently aware of a service outage affecting customers in Vienna. Our team is investigating the issue and working to restore service as quickly as possible.
What We Know
- Affected Community: Vienna
- Impacted Service: Internet & Voice
- Start Time: 7:30 AM
- Estimated Restoration: 1:30 AM
- Cause: Cut Fiber
Updates
7:30 AM — Our technicians are investigating the outage and working to identify the cause.
10:00 AM — We have confirmation of two fiber cuts in Vienna. Technicians are en route to repair the damaged cables.
3:45 PM — Fiber Splicers have diligently worked to restore connectivity; however, due to the size of the cut cables, repair efforts will extend into the evening.
1:30 AM — Splicing has been completed and all services have been restored.
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Scheduled Maintenance – Customer Router Upgrade
We will be performing scheduled maintenance overnight to upgrade customer routers. This upgrade will enhance the performance and reliability of your Shawnee Internet service.
Maintenance Window
Date: Thursday, September 3rd, 2026
Time: 3:00 AM – 5:00 AM
Expected Impact: Brief service interruption as affected routers reboot
Customers Affected: Customers using U4 (GS2028E) or U6 (GS4220E) routers
What to Expect
Customers with the following router models may experience a brief interruption in service while their router reboots:
- U4 (GS2028E)
- U6 (GS4220E)
During the upgrade, customer routers will automatically restart and Internet service will resume once the restart is finished.
We appreciate your patience as we make these upgrades to help provide the best possible Internet experience.