Once we receive your service application, a Customer Service Representative will contact you to schedule the in-home portion of your installation. If fiber has already been installed at your home and is still in working condition, no outside work will be required. Installations that do not require our construction team to install a fiber drop are typically completed within 3 business days of receiving the service application, but if our equipment is already inside your home, a visit from a technician may not be required for your service to be activated.

    If your home does not contain Shawnee’s equipment, a technician will need to install your ONT, router, battery back-up and data and/or telephone jacks. Our technician will work to ensure maximum WIFI coverage in your home, assist you with connecting your devices to the WIFI and test your speed to ensure that you are satisfied with your new service! We do require that someone 18 years of age or older be present for all work conducted inside the home.